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We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 30 days; otherwise a re-stocking fee may be charged. Credit card orders will receive funds in the form of a credit.
After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
DoctorStore uses some of the most sophisticated consumer protection software. It is extremely unlikely that any personal information will be misappropriated. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our security guarantee. And for you, it means there is no risk when shopping at DoctorStore.
You may return the product(s) to our Akron, Ohio warehouse within 30 days of receipt/delivery for a refund.
Note: Original outgoing shipping fees will not be refunded if a product is returned. We will refund shipping costs only if the return is a result of our error.
DoctorStore's 30-Day Money Back Guarantee is NOT unconditional and is subject to the following restrictions:
We are intent upon making your life easier, and we want you to be completely satisfied with every purchase you make with us. Likewise, if you are unhappy with service you have received from DoctorStore please email the president,support@doctorstore.com.
Toll-free phone at 800.493.3450
Sales hours are from Monday-Friday 9 a.m. to 5 p.m.
Our customer service agents are available to answer any of your order or product questions. (Weekdays 9:00a.m - 5:00 p.m. EST)
International customers:
Call 330-564-0817
Online:
Ordering online is safe, easy and convenient. Once you have decided upon a product, simply click on the "buy now" button, and the product will be added to your shopping cart. When you are done shopping, you can click on the shopping cart button, and continue the steps to check out.
Mail:
To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to DoctorStore for the total amount of charges including shipping and handling, oversize charges and sales tax if applicable.
Mail to:
Toll-free fax to 330-564-0118 (24 hours a day, 7 days a week). Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.
PayPal is our preferred method of payment for our international customers. Send your PayPal payment support@doctorstore.com. If you need a shipping quote, you can email customer service (support@doctorstore.com) with a list of the products you're interested in buying and be sure to include your shipping address. A customer service agent will respond during our business hours (Mon-Fri 9:00 a.m. - 5:00 p.m. EST) with a weight-based shipping quote
International shipments may also subject to additional Customs, Duties, Brokerage Fees and Taxes, which are the purchaser's responsibility and are in addition to our quoted shipping and handling charges. Brokerage Fees and taxes are typically based on the Invoice Amount of your order, and collected at the time of delivery. Any taxes, duty, customs charges, brokerage charges or tariffs are the purchaser's responsibility, and are collected at the time of delivery.
DoctorStore will do everything possible to lower the fee's you will incur from your government.
For our protection, DoctorStore is a US company and will use discretion when accepting payment from overseas, due to the increasing risk of fraudulent international transactions. We invite you to pay electronically via PayPal or pay via Money Order, as these are both very secure payment methods.
"Undeliverable" or "refused" international packages will incur return shipping charges and a 15% restock fee. DoctorStore does not refund original outgoing shipping charges on undeliverable or refused international packages.
* All refunds, returns, or exchanges on International Shipments, will be preformed at the expense of buyer.
Promotional codes can only be used once and cannot be combined with any other discount or promotion. To use the promotional code you have, please follow these steps:
Review your order details, then click the Check-Out button. If you require assistance applying a promotional code or have any questions, please feel free to contact us.
Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, shipping, applicable taxes or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
Free shipping promotions are valid for U.S. standard ground shipping within the 48 continental
DoctorStore strives to deliver excellent products at exceptional prices. Several times per year we audit and lower our prices on all items to be less than the lowest internet price.
However, if you find an identical product at a lower price and in stock on another site we will beat that pricing by 10%.
The product we are price matching needs to be identical to the product we have in stock at DoctorStore - that means the exact same size, color, season, etc. Additionally, the price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.
You may return the product(s) to our Akron, Ohio warehouse within 30 days of receipt/delivery for a refund.
Note: Original outgoing shipping fees will not be refunded if a product is returned. We will refund shipping costs only if the return is a result of our error.
DoctorStore's 30-Day Money Back Guarantee is NOT unconditional and is subject to the following restrictions:
Sales tax is charged on orders delivered to the following states: Ohio.
Immediately after you have successfully placed your order with DoctorStore.com, you will receive an e-mail that details your order. This can be printed for your records. The order confirmation e-mail includes your order number, the details of the products and prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the shipping method.
Before placing your order, you can view the contents and the total amount in your shopping basket. Once your order is submitted successfully, it enters the shipping process almost immediately. You must call a Customer Service Representative to make any changes to your order once it is placed.
E-mail: support@doctorstore.com
Toll-free Phone:
(800) 573-0052
(24 hours a day, 7 days a week)
You can return your items free of charge for a credit to your account. For more information on returns, please visit our Returns Section.
If you receive the following error message on the Shipping Address page, please check the address that you entered for typos, misspellings, or abbreviations. We validate the entered shipping address against postal software that does not recognize spaces at the end of the address line.
Here are some helpful suggestions if you receive one of the following error messages on the Billing Information page:
"Invalid Zip, City and State Combination. Please check your entry and try again. In most cases, spelling errors, extra spaces, and/or abbreviations in the city field cause this error message."
If you receive this error on the Billing Information page, please check the entered address again. We validate your billing address against postal software that does not recognize spaces at the end of the address line.
"The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY)."
If you receive this message after you have attempted to submit your order, you may want to check the following:
** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.
"We are unable to process your order at this time because the payment processing system is unavailable. Please try again later."
On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service Department.
DoctorStore ships globally to all locations worldwide; shipping rates will vary. U.P.S is our primary shipper but DoctorStore may use alternate carriers where applicable. If you require your order to be shipped with a specific carrier please contact customer support.Orders shipped to P.O. Boxes will ship via U.S. Mail.
We ship either same-day, or the very next day, depending upon when the order comes in, and the volume of orders that day.Even though air international orders usually only take 5-7 days, please do allow 3-4 weeks for delivery of international orders.
| Delivery Option | Cost | Processing Time | Carrier Delivery Time* | Total Delivery Time |
| UPS Ground | $5.95 | 1-2 days | EastCoast: 1-3 days, West Coast: 4-5 days | 2-7 days |
| UPS 2nd Day Air | $9.95 | 1-2 days | 2 days | 3-5 days |
| UPS Next Day Air | $16.95 | 1-2 days | 1 day | 2-3 days |
| USPS Priority | $6.95 | 1-2 days | 2-3 days (including Saturday) | 3-5 days |
| USPS Ground | $5.95 | 1-2 days | 3-7 days (including Saturday) | 4-9 days |
A signature may be required to receive your package. Occasionally the carrier will leave the package with out a signature but in most cases someone will need to receive it.
On rare occasions the shipping price will not be quoted correctly during checkout. When this happens you may be contacted by a customer service agent to get your approval of the extra charges. You will never be charged with out your knowledge and you will always have the option to cancel your order at any time.
*Orders shipped to the East Coast can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the East Coast can be expected within 2 - 4 business days.
Estimated U.S. delivery times are indicated below:
| Delivery Option | Cost | Processing Time | Carrier Delivery Time* | Total Delivery Time |
| UPS Ground | $5.95 | 1-2 days | EastCoast: 1-3 days, West Coast: 4-5 days | 2-7 days |
| UPS 2nd Day Air | $9.95 | 1-2 days | 2 days | 3-5 days |
| UPS Next Day Air | $16.95 | 1-2 days | 1 day | 2-3 days |
| USPS Priority | $6.95 | 1-2 days | 2-3 days (including Saturday) | 3-5 days |
| USPS Ground | $5.95 | 1-2 days | 3-7 days (including Saturday) | 4-9 days |
Monday - Friday, excluding federal holidays within the United States. UPS 2nd Day Air, UPS Next Day Air Saver. Orders must be placed by 11am on Eastern Standard Time (EST) to be processed on the same business day.
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday|. General Delivery Times UPS Ground, 2nd Day Air, and Next Day Air Saver deliver Monday - Friday. USPS delivers Monday ñ Saturday with your regular postal carrier.
There is no delivery cost for shipping DoctorStore eGift Certificates or Store gift certificates, regardless of their face value.
*All times in business days. Orders shipped to the East Coast can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the East Coast can be expected within 2 - 4 business days.
Some large, bulky, heavy, items are charged an oversize fee by the shipping carrier.
A signature may be required to receive your package. Occasionally the carrier will leave the package with out a signature but in most cases someone will need to receive it.
On rare occasions the shipping price will not be quoted correctly during checkout. When this happens you may be contacted by a customer service agent to get your approval of the extra charges. You will never be charged with out your knowledge and you will always have the option to cancel your order at any time.
For shipments to Hawaii & Alaska we offer USPS (First Class and Priority), UPS (2nd Day Air and Next Day Air only) and FedEx (2-Day Express and Overnight Express only) services.
In an effort to run a green business, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes only when needed. We also recycle packaging material that is used to keep your orders safe in shipping.
When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online or over the telephone. You can expect to receive this e-mail within the 1 - 2 business day timeframe. The e-mail contains the details of your shipment as well as a tracking number and link to the selected carrier site. You can click on the tracking number located near the bottom of the e-mail to track your order.
If you would like to return an item, please email support@doctorstore.com
A customer care specialist will respond promptly with a return confirmation message and Return Authorization number. Normal business hours for customer service are 9:00 a.m. - 5:00 p.m. EST Monday-Friday, please allow 1-2 business days for all replies. DoctorStore employees observe all major holidays.
For your return you MUST obtain an RA number (RA#). All unauthorized returns are subject to a restocking fee. "Undeliverable" or "Refused by Recipient" shipments are considered unauthorized returns and therefore subject of the same restocking fee and return shipping charges. Outgoing shipping is re-charged if we re-ship the same package a second time.
Please return merchandise to:
DoctorStore.comYour return credit will process and funds will be credited back to you. Refunds take approximately 3-4 weeks to process once the item is received in our Akron, OH warehouse. E-mail all requests to support@doctorstore.com
Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery. Please report damaged merchandise by calling UPS at 1-800-PICK-UPS (1-800-742-5877).
If a shipment arrives damaged:
If damage is not obvious at time of delivery:
When your return is received and ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The e-mail details your return shipment as well as information about your refund. Please note that returns can take up to 30 business days.